Part 1: Foundations for MSR Success

Welcome to your self-paced learning journey designed to equip you for success as a Member Services Representative. Operating from the comfort of your home, you'll be empowered to demonstrate exceptional independence while achieving production goals. Throughout this program, you'll delve into essential topics tailored for your first week of training. These include configuring your equipment, acquainting yourself with our WellServ platform, mastering the use of job aids, and familiarizing yourself with crucial terminology and policies. It's important to note that we have a dedicated trainer available during office hours every day. Therefore, it's crucial that you stay on track with your independent work, as we'll be synthesizing your learning through hands-on activities during these sessions.